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Pre Sale Questions
Q: When will my order ship?
Orders are typically processed within 2–5 business days. Once your order ships, you'll receive a confirmation email with tracking information.
Q: How long does shipping take?
United States: 3–7 business days after shipment.
International: Delivery times vary depending on your destination and local customs processing. Shipping times are estimates and may vary due to carrier delays or high-volume periods.
Q: Why is my order still processing?
Every order is carefully reviewed and prepared before shipment. During product launches, holidays, or periods of high demand, processing may take slightly longer than usual. If your order has been processing for more than 7 business days, please contact our support team.
Q: What is a Pre-Order?
Pre-Order items are available for purchase before production is complete. This allows us to produce limited quantities while reducing unnecessary waste. Estimated shipping dates are listed on each product page.
Q: Can I cancel my Pre-Order?
Pre-Orders may only be canceled before production begins. Once production has started, all Pre-Order sales are final.
Q: What does Made-to-Order mean?
Made-to-Order products are crafted specifically for you after your order is placed. This approach allows us to focus on quality, reduce overproduction, and create more intentional collections. Production timelines are listed on each product page.
Q: Which items are Final Sale?
Made-to-Order products, Pre-Orders, gift cards, and items marked Final Sale cannot be returned or exchanged unless they arrive damaged or defective.
Q: What is your return policy?
We accept returns within 30 days of delivery for eligible items. Products must be unworn, unwashed, in their original condition, and returned with all original tags and packaging. Shipping charges are non-refundable.
Q: How do I start a return?
Please contact our customer support team with your order number, and we'll guide you through the return process.
Q: Which payment methods do you accept?
We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other secure payment methods available at checkout.
Q: Do you offer gift cards?
Digital gift cards will be available soon.
Q: What materials do you use?
We use premium fabrics selected for comfort, durability, and everyday wear. Material composition is listed on each product page.
Q: How should I care for my item?
Machine wash cold inside out with similar colors. Tumble dry low or hang dry. Do not bleach or iron directly over printed or embroidered artwork.
Q: Do you ship internationally?
Yes. We currently ship to most countries worldwide. Customs duties, taxes, and import fees are the responsibility of the customer unless otherwise stated at checkout.
Q: Can I change or cancel my order?
If your order has not entered production or shipped, we'll do our best to accommodate your request. Please contact us as soon as possible.
Q: My package says delivered, but I can't find it.
Please check with neighbors, your building management, or your local carrier before contacting us. If you're still unable to locate your package, our support team will be happy to assist.
Q: How can I contact Namaste Warriors?
For all order inquiries, please reach out through our Contact page or email our support team. We typically respond within 1–2 business days.